Return and Refund Policy

We are proud to have 5 Star Customer Service and strive for 100% Customer Satisfaction! If for any reason you are unhappy with your purchase, please contact us at info@ashandhart.com. 

 

Standard Returns
Our policy lasts 30 days. If 30 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Several types of goods are exempt from being returned. Because of the nature of these items, unless they arrive damaged or defective, we can not accept returns for: 

-Custom/Personalized Orders
-Final Sale Items 
-Gift cards

Damaged or Defective Items- If you received a damaged or defective product, please let us know as soon as possible by emailing us at info@ashandhart.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment.

Please allow 5-7 business days for your refund to post to your account. Some banks may take longer. 
If you haven’t received a refund after 10 days, then contact your credit card company/bank, it may take some time before your refund is officially posted, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ashandhart.com.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ashandhart.com and send your item to: 7978 Farm Crossing Circle Powell Ohio US 43065.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of the return.

Return Shipping
To return your product, you should mail your product to: 7978 Farm Crossing Circle Powell Ohio US 43065

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.