FAQs

When will my order ship?

Most orders are processed within 3 to 5 business days (excluding weekends and holidays). Some orders may have a longer processing time, such as made to order items, please see specific processing times within each product’s description. You will receive an email notification once your order has shipped. We are excited for you to receive your order and can’t wait to package it up. If we foresee a processing delay, we will notify you via email asap.

Do you offer Rush Service? 

Please contact us  here or use the Chat feature in the bottom right of your screen to discuss 

 Do you offer custom orders?

Yes! We can accommodate most custom requests. Please click here to request a custom order.

Are your wreaths real or artificial?

Our wreaths are mostly artificial but we also include dried/preserved materials in some of our designs.

Can your wreaths be used outdoors?

Most of our wreaths are suitable for outdoors. If a wreath is not suitable for outdoors it will be noted on the individual product page. If using outdoors, we do advise displaying the wreath in a covered area to extend the life of your wreath.

 

What size wreath should I order?

Standard exterior doors are 36” and a 24” wreath is appropriate for that size door leaving about 6” on either side of wreath to allow for the door to open.

What is the best way to hang my wreath?

We suggest using a metal over the door wreath hanger. We have several size available. You browse them here -  

How do I clean my wreath?

You can use a silk floral cleaner. You can add it to your order here -

Or pick it up at your local craft store.

How do I check the status of my order?

When your order has shipped you will receive an email notification from us that will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Can I cancel my order?

You may request a cancellation within 2 days of placing your order. We can not cancel an order once it has shipped.

Do you accept returns and exchanges?

Yes - please see our full return/exchange policy here -
If you have further questions please contact us here - or use the Chat Feature at the bottom right of your screen.